Refunds and Returns

We hope that you enjoy your OXO at HOME order.

If you are unhappy with any part of it then please contact us at oxoshop@harveynichols.com.

Should you wish to cancel your order please do so by midday on the Monday before your chosen delivery date.

The products that we ship on our website are considered perishables, therefore we are unable to accept returned goods or offer refunds once items have been shipped. This includes beers, wines and spirits.

If an item is received and considered faulty please contact us, we may require the entire item to be returned to us.

Deliveries:

All meal kits and fresh produce deliveries are shipped via DPD using a special perishables service. If your delivery fails on the first attempt then DPD may not attempt a redelivery and your package will be disposed of.

We do not accept responsibility for missed deliveries resulting in disposed packages, it is the responsibility of the customer to ensure sufficient instructions are given to the driver.

All other products are shipped using a standard DPD service and a redelivery will be attempted. It is the responsibility of the customer to rearrange the delivery with DPD.

We package each delivery very carefully to withstand the journey to you. Should your delivery be received in a damaged condition please contact us at oxoshop@harveynichols.com.

Please provide photographs of any damages along with your order reference no.

It is the responsibility of the customer to ensure the delivery information is correct, we are unable to accept responsibility for items shipped to an incorrectly supplied  address.

Regrettably on very rare occasions, events outside of our control cause delays to deliveries or cancellations (such as adverse weather conditions). In the event of a delayed or failed delivery due to unforeseen circumstances please contact us.

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HOME DINING

A new Spring menu is being developed for our meal kits and will be available very soon.

DELIVERY OPTIONS

NATIONAL DELIVERY

£8.00

Delivery to mainland GB available with the exception of the Scottish Highlands

FREE DELIVERY

FREE

Applies to all orders greater than £200.

COLLECTION FROM OXO TOWER

FREE

Order online and pick up from OXO Tower Restaurant at selected date and time.
Within current regulation, no alcohol products can be collected at the moment.